Shipping policy

Nukra Shipping Policy

Welcome to Nukra! We are committed to delivering your premium clothing right to your doorstep safely and efficiently. Please read our shipping policy below to understand how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation email. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Shipping Rates & Delivery Estimates

We ship across India. Delivery charges and estimated timeframes are calculated as follows:

  • Standard Shipping: 3 to 7 business days - Calculated at checkout (Free on orders above promotional threshold)
  • Express Shipping: 2 to 4 business days - Calculated at checkout

Shipping Address Requirements

  • Ensure your shipping address is complete and accurate, including street address, city, state, and postal code.
  • We deliver to all major cities and towns across India.
  • Delivery to remote areas may take longer and may incur additional charges.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • You can track your package in real-time using this tracking number on our website or the carrier's website.

Delivery Confirmation

  • Our shipping partners will attempt delivery during business hours.
  • If you are not available, they will leave a notice with instructions for redelivery or pickup.
  • Please ensure someone is available to receive the package or provide clear delivery instructions.

International Shipping

Currently, we ship exclusively within India. International shipping options may be available in the future. Please check back for updates.

Shipping Delays & Force Majeure

While we strive to meet all delivery timelines, unforeseen circumstances such as natural disasters, extreme weather, or carrier delays may impact delivery schedules. We will keep you informed of any significant delays via email.

Damaged or Lost Packages

  • If your package arrives damaged, please contact us immediately with photos of the damage and packaging.
  • If your package is lost in transit, we will work with the carrier to locate it or issue a replacement/refund.
  • Claims must be reported within 7 days of the expected delivery date.

Contact Us

For any shipping-related inquiries or concerns, please reach out to our customer service team. We're here to help!