Refund policy

Nukra Return & Exchange Policy

At Nukra, we stand behind the quality of our premium clothing. If you are not completely satisfied with your purchase, we are here to help.

Return Window

You have 7 days from the date of delivery to initiate a return or exchange for eligible items.

Eligibility Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

• Unworn and Unwashed: The garment must be in its original, unworn condition (e.g., Heavyweight tees must be free of makeup, deodorant stains, or odors).
• Tags Attached: All original brand tags, labels, and packaging must be fully intact and attached to the garment.
• Original Packaging: Items like structured cargo pants must be returned in their original Nukra packaging to prevent damage during transit.

Please note: We reserve the right to refuse a return if the item shows signs of wear, alteration, or damage.

How to Initiate a Return or Exchange

Simply initiate a return or exchange from the Order section, or contact our support team at support@nukra.co.in with your Order Number and the reason for the return/exchange.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds

If approved, a credit will automatically be applied to your original method of payment within 5–7 business days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account, then contact your credit card company or bank, as processing times can vary. If you've done all of this and still have not received your refund, please contact our support team.

Exchanges

We only replace items if they are defective, damaged, or if you need a different size of the exact same item. If you need to exchange an item for a different size, please follow the return initiation steps above and specify the new size requested. Exchanges are subject to inventory availability.